Complaints & Content Removal Policy

Version 2026-06-27 Effective date: June 27, 2026 Last updated: June 27, 2026

1. Introduction and scope

Noctelle is a subscription-based, adults-only (18+) AI-companion web application at noctelle.xyz, operated by Odyssey Digital Technologies LLC, a California limited liability company doing business as Noctelle ("Noctelle," "we," "us," or "the Company"). Users chat with AI personas, and the service generates AI text, AI images, and AI voice.

Noctelle is available only to visitors who can lawfully access adult material in their location. We block access from any U.S. state that requires age verification for sites with sexual material harmful to minors, and from the European Union and the United Kingdom. Where the service is available, access is gated by self-attestation of adult age at sign-up.

This Complaints & Content Removal Policy explains how anyone — a user, a non-user, a rights holder, or a member of the public — can report content or conduct on Noctelle that they believe is unlawful or violates our rules, how we review and act on those reports, and the rights and processes that apply (including DMCA notice-and-takedown and removal of non-consensual intimate imagery under the TAKE IT DOWN Act). It supplements, and should be read together with, our Terms of Service (including the Acceptable Use rules in Section 4 of our Terms of Service), Privacy Policy, and 2257 Exemption Statement.

1.1 The nature of content on Noctelle

A point that is central to this Policy: all companion content on Noctelle is wholly AI-generated and does not depict any real, identifiable human being. There are no real performers or models. Our content-policy system is designed to hard-block, and we strictly prohibit, content that depicts a real person's likeness, non-consensual intimate imagery (NCII), sexual deepfakes of real people, and any sexualization of minors.

Because every depiction is wholly computer/AI-generated and depicts no actual human being, we nonetheless take reports of these categories extremely seriously: even an attempt to misuse the service to produce such material — or any allegation that we have failed to prevent it — is something we want to know about and act on. This Policy describes how.

2. How to report

There are two ways to submit a complaint or content-removal request. Either is sufficient; you do not need to use both.

2.1 By email (anyone)

Send your report to our public contact address:

[email protected]

Email is open to anyone, including non-users and people who do not have a Noctelle account (for example, someone who believes their likeness or intimate image has been misused, or a copyright owner submitting a DMCA notice). For DMCA notices specifically, see Section 6 and the designated agent in Section 6.1. For reports of non-consensual intimate imagery, see the TAKE IT DOWN Act process in Section 6A.

2.2 In-app report flow (logged-in users)

If you have a Noctelle account, you can report content directly from the product using the in-app report control attached to a message, conversation, persona, media asset, or user. Submitting that control sends an authenticated request to our reporting endpoint:

POST /v1/abuse/report

A report identifies:

• target_type — what is being reported: message, conversation, persona, media, user, or other;
• target_id — the identifier of the specific item, where applicable;
• reason — the category (see Section 3); and
• details — optional free text (up to 4,000 characters) describing the problem.

Acknowledgement is immediate; triage is asynchronous (see Section 5). Filing the same report again for the same target and reason is treated idempotently and will not create a duplicate in our review queue.

3. What you can report (reportable categories)

You can report any content or conduct you believe is unlawful or violates our rules. The categories below map to the reasons available in the report flow. The first set is escalated at the highest priority in our review queue.

Note: Because all companion content is wholly AI-generated and depicts no real human being, the "real-person," "NCII," and "deepfake" categories concern misuse that our system is designed to prevent. We still want every such report — both to remove anything that slipped through and to improve our controls.

4. What to include in your report

To help us act quickly and accurately, please include as much of the following as you can. (Reports are still accepted with less; CSAM and NCII reports in particular should never be delayed for the sake of completeness.)

1. What you are reporting — the type of item (message, conversation, persona, media, user) and, if you have it, the specific identifier or a link/screenshot showing where it appears.
2. The category — which of the Section 3 categories applies (or your best description).
3. Why it violates the rules or the law — a brief explanation of the problem.
4. For likeness / impersonation / NCII reports — enough information for us to identify the affected person and the content. For NCII, we will not demand that a victim prove identity beyond what is needed to match the content (see Section 5.4 and Section 6A).
5. For DMCA notices — the specific elements required by Section 6.2.
6. For TAKE IT DOWN Act / NCII removal requests — the specific elements listed in Section 6A.
7. Your contact information — so we can acknowledge the report and follow up.

Please do not attach, forward, or re-transmit suspected CSAM. Describe it and tell us where it is; do not send the material itself. Re-transmitting such material can itself be unlawful, and we are required to handle it under the strict procedure in Section 5.3.

5. Our review and triage process

5.1 Intake and acknowledgement

Every report is acknowledged on receipt. Each report creates a record in our operator review queue and writes an entry to our append-only audit log (see Section 7). Reports indicating the most serious categories — CSAM, sexualization of minors, NCII, and non-consensual content — are flagged at critical severity so they surface at the top of the queue.

5.2 Triage and action

Trained reviewers triage reports by category and age, review the reported content in context, and take action, which may include: removing or disabling the content or asset, locking a conversation, restricting or suspending the responsible account, escalating to the procedures below, or — where a report is unfounded — closing it with no action. Reviewer access to tooling is role-gated and itself audited.

Available actions and response targets:

These targets may be affected by report volume, complexity, the need for legal review, or law-enforcement coordination, but the 48-hour NCII removal commitment in Section 6A applies to validly-reported non-consensual intimate imagery. Legal obligations (for example, evidence preservation in CSAM matters) always take precedence over speed.

5.3 CSAM escalation

If we detect or receive a report of suspected child sexual abuse material (CSAM) or sexualization of a minor, we follow this procedure, in order:

1. Remove from serving immediately. The asset is made unavailable; its sha256 hash is retained so identical re-uploads can be blocked and logged.
2. Preserve evidence. The asset, its hashes, the uploader's account data, and the relevant audit events are preserved in a restricted-access legal hold. Consistent with our reporting duties under 18 U.S.C. § 2258A, we preserve the reported material and related data for at least 90 days (and longer where law enforcement requests an extension or a legal hold otherwise applies). Preservation is a legal duty and is not short-circuited by any deletion or erasure routine.
3. Report to NCMEC. We report to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline, as required of electronic service providers under 18 U.S.C. § 2258A, providing the preserved information that law enforcement needs.
4. Never redistribute. Suspected CSAM is not re-shown in tooling beyond the minimum that triage strictly requires, is never transmitted except to NCMEC and law enforcement, and is never used for any other purpose (including model training or test fixtures).
5. Terminate the account. The responsible account is terminated, and the full event chain remains in the audit log.

5.4 NCII fast-path

Non-consensual intimate imagery — including sexual deepfakes of real people, which we treat as NCII and not as "fictional content" — gets a dedicated fast-path:

• a reporting category that skips the general queue and is handled at high priority;
• removal on a valid request within 48 hours, without requiring the affected person to prove their identity beyond what is needed to match the content (we will not over-burden the victim);
• exact-match (sha256) hash-blocking of re-uploads of the same content (we retain the sha256 digest of removed media for this purpose); and
• planned integration with perceptual hash-matching and industry hash lists (e.g. PhotoDNA / StopNCII-style hash sharing) to further strengthen re-upload prevention. This perceptual-matching capability is on our roadmap and is not yet live.

The firm 48-hour removal commitment and the full notice-and-removal process are set out in Section 6A.

6. Copyright complaints — DMCA notice-and-takedown

Noctelle complies with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. If you are a copyright owner (or authorized to act on the owner's behalf) and believe material on Noctelle infringes your copyright, you may submit a takedown notice to our designated agent.

6.1 Designated agent

Send DMCA notices to our designated agent, registered with the U.S. Copyright Office's DMCA Designated Agent Directory (Reg. No. DMCA-1074291):

DMCA Designated Agent — U.S. Copyright Office Reg. No. DMCA-1074291 Mohmad Arab — Odyssey Digital Technologies LLC (d/b/a Noctelle) 1011 El Cajon Blvd, Unit 9, El Cajon, CA 92020, USA Email: [email protected]

Keep the published email and address matching the registration; update both if the contact changes.

6.2 Required elements of a takedown notice

To be effective, your written notice must include substantially the following (17 U.S.C. § 512(c)(3)):

1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
2. Identification of the copyrighted work claimed to have been infringed (or a representative list, if multiple works);
3. Identification of the material that is claimed to be infringing and that is to be removed or disabled, with information reasonably sufficient to let us locate it;
4. Your contact information — name, mailing address, telephone number, and email address;
5. A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

If a notice is materially incomplete, we may ask you to correct it. Knowing material misrepresentation in a notice may subject the sender to liability for damages under 17 U.S.C. § 512(f).

On receipt of a valid notice, we will promptly remove or disable access to the identified material and take reasonable steps to notify the affected user.

6.3 Counter-notification

If your content was removed or disabled in response to a DMCA notice and you believe the removal was a mistake or misidentification, you may submit a counter-notification to the designated agent in Section 6.1. A counter-notification must include substantially the following (17 U.S.C. § 512(g)):

1. Your physical or electronic signature;
2. Identification of the material that was removed or disabled and the location at which it appeared before it was removed or disabled;
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification;
4. Your name, address, and telephone number; and
5. A statement that you consent to the jurisdiction of the U.S. federal district court for the judicial district in which your address is located (or, if outside the United States, any judicial district in which Noctelle may be found), and that you will accept service of process from the person who submitted the original notice (or their agent).

If we receive a valid counter-notification, we may restore the removed material in 10 to 14 business days after we provide a copy of the counter-notification to the original complainant, unless that complainant first notifies us that they have filed a court action seeking to restrain the allegedly infringing activity.

6.4 Repeat-infringer termination

In appropriate circumstances and at our discretion, we will terminate the accounts of users who are repeat infringers. We maintain a record of infringement notices and counter-notices to administer this policy. Repeated submission of materially false notices or counter-notices may also result in termination and other remedies.

6A. Non-consensual intimate imagery — TAKE IT DOWN Act notice-and-removal

Noctelle complies with the federal TAKE IT DOWN Act (Tools to Address Known Exploitation by Immobilizing Technological Deepfakes on Websites and Networks Act) and provides a clear, conspicuous channel for reporting and removing non-consensual intimate imagery (NCII). This includes both authentic intimate images shared without consent and AI-generated "digital forgeries" (deepfakes) that depict an identifiable real person.

6A.1 Reporting channel

You can submit an NCII removal request at any time:

• by email to [email protected]; or
• if you have an account, through the in-app report flow (Section 2.2) using the ncii / nonconsensual reason.

You do not need a Noctelle account to submit a request. We treat these requests at the highest priority on the NCII fast-path (Section 5.4).

6A.2 Elements of a valid request

To allow us to act, a removal request should include substantially the following:

1. A physical or electronic signature of the identifiable individual depicted (or a person authorized to act on their behalf);
2. Identification of, and information reasonably sufficient to locate, the NCII on Noctelle (for example, a link, screenshot, persona, conversation, or media identifier);
3. A good-faith statement that the intimate image (or digital forgery) was published without the consent of the identifiable individual; and
4. Contact information for the requester (name and email, and any other details that let us reach you).

We will not require a victim to prove identity beyond what is reasonably needed to match the reported content.

6A.3 Our commitment

On receipt of a valid request, we will:

• remove the reported NCII within 48 hours;
• make reasonable efforts to identify and remove any known identical copies of the same material; and
• retain the sha256 hash of removed media so that exact re-uploads are blocked (see Section 5.4; perceptual matching is on our roadmap).

CSAM is handled separately and is removed immediately on detection under the escalation procedure in Section 5.3, including reporting to NCMEC.

7. Record-keeping of actions

Noctelle maintains an append-only audit trail (the policy_events log) that records policy-relevant actions, including: report intake, content-policy decisions and rejections, reviewer and administrator actions, takedowns, account restrictions and terminations, escalations, and data-erasure events. Each entry records the event type, a severity level (info, warn, block, or critical), the action taken, and relevant context.

These records are never updated or deleted; corrections are made by adding new events that reference the original. This log is our system of record for compliance reviews and for responding to lawful requests from law enforcement.

Where the law requires preservation (most notably in CSAM matters under Section 5.3, including the 90-day preservation duty under 18 U.S.C. § 2258A) or a legal hold applies, the relevant records and a content sha256 hash are retained even after a user requests account deletion or data erasure — a legal obligation that overrides the erasure request. See our Privacy Policy for how this interacts with your data-subject rights (CCPA/CPRA, and mandatory local rights where they apply).

8. Contact

For complaints, content-removal requests, and questions about this Policy:

Email: [email protected]

Operator / legal entity: Odyssey Digital Technologies LLC, d/b/a Noctelle (a California limited liability company)

DMCA notices: to the designated agent in Section 6.1.

NCII / TAKE IT DOWN Act removal requests: via the channel in Section 6A.1.

Custodian of Records: Mohmad Arab, 1011 El Cajon Blvd, Unit 9, El Cajon, CA 92020, USA.

This Policy is governed by the laws of the State of California, USA, and any disputes are subject to the venue provisions of our Terms of Service. Anything else that violates this Policy, our Terms, or the Acceptable Use rules in Section 4 of our Terms of Service may also be reported through the channels above.